Sarah Hummel
Doctoral candidate and lecturer
Executive M.A. (Univ.)
Sarah Hummel has a successful career as senior and change manager in the IT industry. During her professional career in Germany and UK, she managed global departments and complex environments in SA/IN/HU/UK/DE/FR. She has strong leadership experience especially in leading and implementing change in global diverse environments. Beside her work she is pursuing a doctoral degree in International Business Management. Her research focuses on dynamic capabilities, global strategy, decision-makers, multinational enterprises and market performance of the future.
Dynamic capabilities, global strategy, business development and transformation, innovation, managerial capabilities, decision-makers, multinational enterprises and market performance
Head of businesses services 01/2024 – present
Computacenter, Ludwigshafen, DE
Leading and developing a global area (100 employees across UK/SA/IN/HU/ES/DE) specialised on the centralisation of admin activities across the business. Delivering high quality standard and aligned service with a high level of automation using efficient processes with profitable outcomes
Setting direction and strategy against general business objectives to support growth and success.
Continuous data-based analysis of performance, regular checks against feedback and market strategy in increase offshore ratio and deliver commercially attractive solutions.
Strong focus on collaboration and knowledge sharing across teams. Coaching team to be capable of consistent high performance as well as individual career development.
Commercial & Onboarding Group Manager 10/2022 – 12/2023
Computacenter, Ludwigshafen, DE
Responsible for designing and setting up an international onboarding service and migration of E2E services for 35 customers across Europe.
Manage PnL, internal cross charging activities, forecast and budget responsibility.
Creating and implementing new operational specialist roles to build an international center of excellence.
Building teams across group (DE/UK/FR/HU) as well as US and CA.
Intense business wide stakeholder and partner management.
Identify and manage scope for improvements, efficiencies and scalability e.g. tooling/processes
Global Process Owner 01/2020 – 09/2022
Computacenter, Ludwigshafen, DE
Optimisation of customer and employee experience by the improvement, automation and standardisation of E2E global processes whilst reducing the cost to serve.
Analysing account trends including system changes, usage stats and reporting, development of customised tooling.
Achieving standard global process and alignment, review and re-design of all L2 processes, creating training and delivering professional communications e.g. Global Supplier Risk Management tool implementation/ logistics stabilisation and improvement program.
Team Leader Sales order management 01/2018 – 01/2020
Computacenter, Frankfurt, DE
Overseeing a broad range of customers local as well as international from order to despatch of IT products and solutions.
Leading and supporting a team of Sales Order Specialists to fulfill order placement activities and deliver excellent customer service.
Effective stakeholder management and proactive communication with
Sales Units and Service Management.
Dealing with customer escalations accordingly and being solution focused.
Area Lead 06/2016 – 12/2017
Reinisch GmbH, Karlsruhe, DE
Accountability for E2E translation requests from customers including production of quote, negotiation, organisation and fulfilment.
In charge of quarterly budget and regular forecast delivery as well as proactive focus on quality standards.
Proactive customer and partner management.
Leading and coaching a global virtual team of project managers.
Service Support Manager 09/2014 – 05/2016
Devon County Council, Exeter, UK
Optimisation of general administrative tasks and activities to support Social Workers across
Devon including increase of automation and tooling.
Leading a remote team managing requests from Social Workers, Police, OTs, Fostering and Adoption
Project lead for new software and process change using mainly lean management methods.